The team at CEEPO congratulate you on the purchase of your new bike!
To begin the warranty process you must first submit a claim here on the website.
Don't worry if you are unsure about what to do. We will review the information and guide you with what you need to do next.
Please have these five things ready before you start:
- Bike Model and year (if known) and Serial number
- Photo of original receipt or invoice with a clear date and place of purchase.
- Photo of your bike's serial number
- Two or more different photos of the damage or warranty issue (video can be submitted later if required)
- Current profile photo of your complete bike
CEEPO bikes and frames have long enjoyed a reputation for quality and innovation to meet the goals and expectations of riders around the world. They are warranted to be free of manufacturing defects and workmanship for three (3) years from the date of purchase.
We encourage owners to follow the advice below to ensure years of performance and safe enjoyment from their CEEPO product.
CEEPO bikes and frames should be brought to final riding readiness by a qualified bicycle mechanic. This includes adjustments to drivetrain, brakes, contact points and all moving parts on the frame. Please ensure a recently calibrated torque wrench is always used.
The term 'buyer' refers to you, the customer. These warranty conditions outline the services provided and the requirements of the buyer to help the process go smoothly.
CEEPO, MANUFACTURER WARRANTY CONDITIONS
1. PRODUCTS COVERED BY THE WARRANTY
The warranty covers frameset including the frame, fork, seat post & seat clamp. The warranty only covers new CEEPO products that were purchased from an authorized CEEPO dealer. All other parts and components are excluded from this warranty.
2. WARRANTY PERIOD
Every CEEPO frameset is guaranteed for a period of three (3) years from the date of purchase.
3. WARRANTY COVER
The original owner with legitimate, dated proof of purchase (receipt) only.
Original defects in material or manufacturing that occur under normal conditions.
4. WARRANTY EXCLUSIONS
Not covered by this warranty, without limitation:
Products without legitimate and dated proof of purchase
Products bought at a retailer other than authorized CEEPO retailers
Products bought on third party or auction websites (i.e. eBay)
Non-authentic products, including counterfeit products, without limitation
Products sold as ‘’sponsorship’’; these are addressed through their respective contracts
All technical modifications made without CEEPO’s approval
Negligence, abuse or improper use, lack of appropriate or reasonable maintenance
Subsequent assembly or transformation with any parts not originating or being incompatible
Damage caused by wear and tear of material including the result of fatigue
Damage caused by abuse or bad use, and bad assembly (i.e. inappropriate torques)
Damage caused by corrosion or use of cleaning products or additives
Consequences of an accident, impact or crash
Products arrived at the end of their useful life cycle
Discolored paint caused by the effects of ultraviolet light or outdoor exposure
Effects of saline environment or accidents/perforations due to winter climate
Repainted products (entirely or partially)
Products modified in any way
Stationary trainers, including axle clamping and rollers, may void the warranty if used incorrectly
Damage caused by shipping